Call Accounting For Every Enterprise

Management of telephone charges, equipment fees, VoIP traffic, internet usage, and provider discounts is a difficult task. SHADOW Communication Management System (CMS) provides the necessary tools to allow administrators to forecast, monitor and allocate communications management expenses.

SHADOW CMS spans a range of industry sectors including retail, government, education, tourism, health care, professional, hospitality and general business environments. In vertical markets, RSI provides seamless integration to industry software such as hotel property management systems and professional accounting packages.

Discover the benefits of a truly robust call accounting system:
• Works in any environment including hospitality, professional and general business
• Works with any manufacturers’ call detail recording data
• Can be deployed anywhere around the globe
• Capacity is limited only by the size of the hard drive
• Produces reports in PDF, XLS, XML and many other formats
• A built-in job scheduler automates reporting and other recurring tasks
• Scalable from a small office to a global multi-site environment

SHADOW CMS is a completely interoperable solution with most popular equipment providers -- analog or IP. Channel partners and customers now have the option of selecting a call accounting system that has been lab tested in many manufacturer environments. We offer true seamless integration for multi-vendor environments. The base call accounting system can be expanded to include a broad range of other communication management modules including:

• ACD Reporting
• CCR Tree Reporting
• Voice Mail Activity
• Hunt Group Statistics
• Custom IVR Reporting
• Switch Management
• Property Management