MerACD is a powerful automated reporting tool that allows you to leverage the power of your Nortel Meridian ACD system. MerACD automatically captures and
stores ACD call information then allows extensive reporting and access to historical data. MerACD even allows you to associate an agents name with a position ID. With reporting on Agents, Queues and Positions you will quickly be able to identify trends over any period of time and easily identify abandoned calls, average wait times, call volume, longest wait times etc...
COMING SOON MERACD LIVE VIEW-
*Real Time Display of ACD Call information... |
