 REVO ICM for Asterisk (Information Centre Management) provides a unique collection of base product and enhancements to allow proper monitoring and control of the call centre environment and statistics. The REVO ICM server communicates directly to the Asterisk switch software platform over ethernet with a single connection and our client supervisor product provides a one to many supervisor interface that provides Supervisor console sessions anywhere on the LAN/WAN.
There are several add-on enhancement products like wallboard server. The REVO ICM product design incorporates the use of an OCX API that can be used by Customers to embed into their own applications and provide a realtime feed of all relevant information. REVO ICM also provides a full range of historical reports.
REVO CTI Agent Softphone
We will be launching our VoIP agent softphone soon which has all the desktop CTI hooks in place that will bring Agent desktop power to the full for the Asterisk platform.
REVO Web pop is a unique server component along with a client component that allows the agents desktop to receive caller and related information via web pops. The customer creates a unique web page of their choice and the URL that is nominated will have all the relevant call data attached to it so that a unique web page gets built containing specific caller information and presented to the agent even before the agent answers the call.
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